Customer Complaints

Managing Customer Complaints

Customer Complaint Handling

 

Mandiri Investasi provides a Customer Complaint Service during operational hours from Monday to Friday, 08.30 AM – 05.30 PM WIB. The Customer Complaint Service is free of charge. Customers can submit their complaints to Mandiri Investasi through the following channels:

 

1. Email: [email protected]

2. Phone: 021-5263505

3. WhatsApp: 0816 86 0003

4. Official Letter: PT Mandiri Manajemen Investasi, Menara Mandiri II, 15th Floor, Jl. Jendral Sudirman No 54-55, Jakarta 12190, Attn. Client Service Team

 

Mandiri Investasi Customer Complaint Handling Process

 

1. Submission of Complaint

Customers submit their complaints to the Client Service through the official Mandiri Investasi channels (email/phone/WhatsApp/Official Letter) during Mandiri Investasi’s operational hours.

 

2. Receipt and Registration of Complaint

Mandiri Investasi’s Client Service receives the complaint, verifies the customer’s data, and registers the complaint for further action. Client Service will provide a ticket number/receipt for the complaint to the customer.

 

3. Follow-up on Complaint

Mandiri Investasi’s Client Service will follow up and resolve the complaint within the specified timeframe. If necessary, Client Service will inform the customer and request any required documents related to the complaint.

 

4. Resolution of Complaint

Client Service will communicate the response to the customer’s complaint. If the customer agrees with the resolution, the complaint is considered resolved. If the customer disagrees with the response, they may pursue dispute resolution through the Alternative Dispute Resolution Institution (LAPS) or the court.

 

Information on LAPS SJK

 


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